State Farm® Insurance Agent John Acker
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Andrew McCarroll
February 5, 2026
5
out of
5
rating by Andrew McCarroll
"Got help from Tosh, He was extremely nice and informative, especially since it was my first ever getting insurance on my own. 10/10 Great service."
We responded:
"Thank you for your review, Andrew! I'm so happy to hear that Tosh provided you with such informative and friendly service for your first insurance experience. We’re always here to assist with any questions or needs you may have in the future. Thanks for choosing us!"
Carnell Major
January 26, 2026
5
out of
5
rating by Carnell Major
"From day one, Tosh has had my back. Keeping me up with best way to spend my money and to make sure I am covered in every aspect of life. Tosh isn't just an agent he is also a friend. That exactly what he will do for you! Thank you Tosh!"
We responded:
"Thank you, Carnell! I'm glad to hear that Tosh has been such a supportive and helpful presence for you. It's wonderful to know that he has made a positive impact on your insurance experience. If you ever need anything else, feel free to reach out! Thank you for your business!"
Brett Hill
October 22, 2025
5
out of
5
rating by Brett Hill
"Truly the easiest people to work with. Mark has been such an incredible resource--so kind and always willing to go the extra mile to help. We appreciate this team so very much!"
We responded:
"Thank you, Brett! I'm happy to hear that Mark and our team have been able to provide you with such a positive experience. Your appreciation means a lot to us. Let us know if there's anything else we can assist you with! Thank you for your business!"
Elliott Hall
October 9, 2025
5
out of
5
rating by Elliott Hall
"I've used Tosh for all of my home, auto and business insurances for almost a decade now. His customer support is rare to find in a sales position - I can't say enough good things about him. If you're looking for honesty and good prices, this is your guy and your outfit to work with."
We responded:
"Thank you, Elliott! I'm happy to hear that Tosh has been providing you with exceptional support for your insurance needs over the years. Your trust in us means a lot, and we're grateful for your kind words. If there's anything else we can assist you with, just let us know! Thank you for your business!"
Lisa Zarrillo
August 22, 2025
5
out of
5
rating by Lisa Zarrillo
"John Acker has been our trusted insurance agent for many years, handling everything from our home and rental properties to our cars and personal items. He is an honest, faith-driven man who is deeply committed to his clients, always taking the time to explain the pros and cons of any situation that may arise. His quotes are fair, his advice is reliable, and he is always willing to connect on a personal level—whether by phone, email, or in person. You simply won’t find a more genuine or trustworthy insurance agent in Charleston."
We responded:
"Thank you, Lisa, for your wonderful feedback! I'm so happy to know that you value the personal connection and honesty that John brings to his work. It's great to hear that you feel supported and informed with your insurance needs. If there's anything else we can assist you with, just let us know!"
Laura Egnaczyk
August 22, 2025
5
out of
5
rating by Laura Egnaczyk
"Everyone in the office was great to deal with! Attentive, quick turn arounds, fantastic to work with everyone in the office."
We responded:
"Laura, thank you for your wonderful feedback! I'm happy to hear that our team provided attentive and efficient service. We appreciate your kind words and look forward to assisting you with any future needs. Let us know if there's anything else we can do for you and thank you for your business!"
matt jones
August 6, 2025
5
out of
5
rating by matt jones
"We’ve have had multiple policies with John for the last 4-5 years and their service and attention to detail is incredible! Anytime Iv had a question or concern he’s been right there immediately!! Highly highly recommend John and his team!!"
We responded:
"Thank you, Matt! I'm happy to hear that you've had such a positive experience with our service over the years. It's great to know that our attention to detail and prompt responses have met your expectations. We appreciate your recommendation and look forward to continuing to serve you! Let us know if there's anything else we can assist you with. Thank you for your business!"
lanaz washington
June 19, 2025
5
out of
5
rating by lanaz washington
"This company has been with me for years. Most of my insurance needs are with John Acker my agent is Tosh.0. And he’s great. Come check them out."
We responded:
"Thank you for your review, Lanaz! I'm so happy to know that you've been with us for years and that Tosh has been providing you with great service. We appreciate your trust in us for your insurance needs. Let us know if there's anything else we can do for you!"
Georgia Peyton
June 17, 2025
5
out of
5
rating by Georgia Peyton
"The most helpful, courteous, respectful, and the most knowledgeable of all the Insurance companies we have ever encountered. They will make you happy with your Insurance experience!!! They are truthful and honest."
We responded:
"Thank you for your wonderful feedback, Georgia! I'm delighted to hear that you found our team helpful and knowledgeable. We strive to provide an honest and satisfying insurance experience for everyone. Let us know if there's anything else we can assist you with! We appreciate your business!"
Belinda Buckheister
June 7, 2025
5
out of
5
rating by Belinda Buckheister
"Cindi worked with me to insure our golf cart. She promptly returned my call and was very courteous."
We responded:
"Thank you for your review, Belinda! I'm happy to hear that Cindi provided you with courteous and prompt service while insuring your golf cart. We appreciate your feedback and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
ed kelly
May 31, 2025
5
out of
5
rating by ed kelly
"Unfortunately, we were involved in an auto accident which totaled our van. While no one was hurt, we were shaken up. We filed a claim through the StateFarm website and went to our local agent to follow up. We were warmly greeted by Mark Schrader who helped us gain our footing during this difficult time. Mark handled our questions while also offering professional support throughout the day. He gave us the confidence in handling the claim."
We responded:
"Thank you for your review, Ed! I'm grateful to hear that Mark was able to provide the support and assistance you needed during such a challenging time. It's important to us that you feel confident and supported throughout the claims process. If there's anything else we can do for you, please let us know. Thank you for your business!"
Julia Fox
May 21, 2025
5
out of
5
rating by Julia Fox
"John Acker has been very responsive to my request for a proposal and made it very easy for me to acquire new auto insurance through State Farm!"
We responded:
"Thank you, Julia! I'm glad to know that the process of acquiring new insurance was smooth and easy for you. Our office is here to assist with any further insurance needs or questions you may have. We appreciate your feedback!"
Jamie Nelson
May 7, 2025
5
out of
5
rating by Jamie Nelson
"I love!! My State Farm crew….Mark, Emma , Cynthia, Shannon and the rest of the crew very professional and they all always make me feel like family.. Great Team!!❤️❤️❤️❤️"
We responded:
"Thank you so much, Jamie! I'm happy to hear that Mark, Emma, Cynthia, Shannon, and the rest of the team have made you feel like family. We truly appreciate your kind words and are here to assist you with any insurance needs you may have. Feel free to reach out anytime!"
Dennis Dardanell
May 6, 2025
5
out of
5
rating by Dennis Dardanell
"Tosh is always on top of things and never hesitates to help me out even when its something outside of his responsibilty."
We responded:
"Thank you, Dennis, for sharing your experience! I'm happy to hear that Tosh consistently goes above and beyond to assist you. It's great to have such dedicated team members. If you ever need further assistance, don't hesitate to reach out!"
Jerilyn Isaacson
April 24, 2025
5
out of
5
rating by Jerilyn Isaacson
"I can’t say enough good things about John Ackerman State Farm. Been with this agency for 38 years. We have always had great service from them. They are very responsive, quick with answers and always helpful and courteous. It’s nice to have a company that actually answers the phone, talks to you and listens to you, and actually helps you!"
We responded:
"Thank you, Jerilyn, for your wonderful feedback! I'm delighted to know that our team has been able to provide you with responsive and courteous service over the years. It's our priority to ensure that we are always here to listen and assist you whenever you need us. Your long-term trust means a lot to us, and we're here for any future needs or questions you might have!"
Toni Vick
February 6, 2025
5
out of
5
rating by Toni Vick
"Grateful for all of the hard work of the team. In working with Mark, I find he’s always willing to help with any of the requests I make, to ensure I receive the best service."
We responded:
"Thank you, Ashley! I'm happy to know that Mark and the team have been able to provide you with the assistance you need. Your satisfaction is our priority, and we're here to help with any future requests. Feel free to reach out anytime!"
Melynda Do
February 5, 2025
5
out of
5
rating by Melynda Do
"State Farm agent, Mr. Tosh are the greatest. He always return my calls on timely manner and help whenever possible! My family and I are happy with Mr. Tosh and so glad that we made the switch to him:-)"
We responded:
"Thank you, Melynda, for sharing your positive experience! I'm delighted to know that Tosh has been attentive and helpful to you and your family. It's wonderful to hear that you're satisfied with the switch. If you ever need assistance or have questions, feel free to reach out to our office."
Vicki Tindle
January 27, 2025
5
out of
5
rating by Vicki Tindle
"I called & spoke to Cindy about car insurance. She took my information & called me back with a great quote. Thanks so much!"
We responded:
"Vicki, thank you for sharing your experience! I'm happy to hear that Cindy was able to assist you with a great car insurance quote. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
Kimberly Carter
January 26, 2025
1
out of
5
rating by Kimberly Carter
"Really disappointed. Called on Friday to see why I could not see my payment account (sfpp) and was told by Cindy (I think) it was because my account was “in” cancellation status due to me not paying last month. Pretty sure I paid Last month but know I have Been behind in the past so I asked to go ahead and pay ,which I did before asking if the price was higher due to renewal since we had an at fault accident and speeding ticket within the last year. Cindy said oh yeah that’s your renewal rate. I then go online realizing I renew soon but no renewal notice is showing so I call back and speak with Emma. She puts me on hold then comes back and very rudely says I’m being non-renewed which I should Have received a letter in the mail due to my husbands accident and ticket in Feb and another speeding ticket from 2022. I understood why I was being non renewed but did not understand why Cindy did not say that before taking my $429. Emma said “oh, she was talking about life insurance” I let her know we never spoke of life insurance and my real problem is why she didn’t tell me I would have no insurance on my automobiles after February 1st before I made the payment. I would have paid because I owed (if I was a month behind) but for her to not have any conversation with me about non-renewal when I have been with Statefarm for almost 10 years was a big slap in the face. Please choose wisely and don’t ever think for a minute that your insurance company is loyal to you. Always shop around but make sure you are adequately covered at all times."
We responded:
"Kimberly, thank you for your review and I apologize sincerely for your experience. There is not an excuse for not communicating the status of your policy prior to you making the payment, regardless of the timing of the payment and when it was due. As a long time State Farm customer, you deserved better. I am terribly sorry for this experience and we will strive to do better in the future. Thank you for your honest feedback and I wish you the best. - John"
Joel Luckie
January 16, 2025
5
out of
5
rating by Joel Luckie
"I was looking to get another quote for our car insurance and I knew Tosh from past experiences and called him for a quote. I sent him my info and he sent me back a quote, apples to apples and was able to save me a HUGE savings on a quote. This was all done on a call and a few texts. He just asked for a few things from my end including my kids’ grades and educational drivers certificates and he took care of everything else. Tosh sent me a quote and it took me no time to look over, I sent him my blessings to finish the process and it was done. This was all taken care of in a day or so and with minimal effort from me. Since then I have sent group texts to all of my family and friends who want to save and get with someone who will take care of us with his email and information."
We responded:
"Thank you, Joel, for sharing your experience! I'm happy to hear that Tosh was able to assist you with your insurance quote and provide significant savings. It's great to know that the process was smooth and efficient for you. We appreciate your recommendation to family and friends. If you have any further questions or need assistance, feel free to reach out to our office anytime."
Jared Woodward
January 16, 2025
5
out of
5
rating by Jared Woodward
"Easy to work with!"
We responded:
"Thank you, Jared, for your positive feedback! I'm glad you found it easy to work with us. If you have any questions or need any other assistance, feel free to reach out. We're here to help!"
Janet Ivey
January 16, 2025
5
out of
5
rating by Janet Ivey
"Tosh was so informative and helped us make decisions"
We responded:
"Thank you, Janet, for your wonderful feedback! I'm delighted to hear that Tosh was able to provide you with the information you needed to make informed decisions. Our team is always here to assist you with any questions or future needs. Feel free to reach out anytime!"
Cheri Williams
October 29, 2024
5
out of
5
rating by Cheri Williams
"I recently had a car accident that is never pleasant. I called Cindi right away and she walked me through the whole process of filing the claim. She was so calm and supportive through it all. She's so reassuring and helped make an undesirable event so much less stressful. Cindi is an exceptional agent, and such a pleasure to work with!! Thank you Cindi for doing such a great job!!"
We responded:
"Thank you for the wonderful review, Cheri! Cindi is a fantastic asset to our team and we’re happy to hear she was able to help you with your insurance needs."
Cristi Easterlin
October 3, 2024
5
out of
5
rating by Cristi Easterlin
"Shannon was very helpful through a confusing situation. I highly recommend her services!"
We responded:
"Cristi, thank you for your wonderful review! I'm glad Shannon could assist you through a confusing situation. Your recommendation means a lot to us. If you need any further assistance, we're here to help! - John Acker - State Farm Insurance Agent, Charleston, SC"
Rob & Jen *
March 13, 2024
5
out of
5
rating by Rob & Jen *
"John Acker is awesome! I highly recommend him!"
We responded:
"Rob & Jennifer, we are thrilled to hear that you had an awesome experience! Providing top-notch service is our priority, and we appreciate your recommendation. Thank you for trusting us with your insurance needs. - John Acker - State Farm Insurance Agent, Charleston, SC"